Frequently Asked Questions

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  1. Discover or select suppliers and send us your company details to create an account,
  2. Sign contracts with suppliers and receive access/login to product information feed and provide it to us,
  3. After receiving the necessary data, we will bring the product information to your Wise2Sync account,
  4. You complete the configuration and start the import.
We provide our own plugins for many integrations. More information can be found in our help center If you need help connecting your e-store with Wise2Sync we can offer a paid installation service. Contact us and we will find the best solution for your business.
The rates for connecting a new supplier depend on the complexity of the integration and whether it will be an individual solution for you. Get in touch and we will make an offer after evaluating the information provided by the supplier.
We are sometimes asked if we can implement special functionality that is only needed and used by one customer. In Wise2Sync, we mostly implement those features that are universal. Contact us and we will discuss your case.
Yes, we have. Fill in this form and we will come back to you shortly.
You will get a 15 % discount. Contact us for more information.
We only accept credit card payments. When you start using our service, you will make the first payment yourself, and you won't have to worry about it later. Payments will be charged automatically 3 days before the due date. During the month, you can increase the plan at any time - then you will only have to pay the price difference.
In this case, the most optimal plan would be Pro + two additional providers. The total price of the integration is 157 eur + VAT (if you do not pay VAT in your country).
The duration of the integration depends on how quickly you will provide access to the suppliers' product information, how many products will need to be processed, how quickly you will prepare categories and create price markups, etc. The average duration is 5-7 working days.
No, the Wise2Sync product is not intended for customer order processing. Wise2Sync is a dropshipping supplier product information automation system that connects product suppliers with sales channels. In other words: we have access to your supplier data and our software sends and updates product data, processes it, and imports it to your e-commerce platform.
Standard support by email includes consultations and answers to questions you may have while configuring and using the Wise2Sync tool. If you did not find the answer in our help center, write to us and we will provide the necessary information.
First of all, please read the information provided in our help center. If necessary, we can send all the information in one PDF format file. If you did not find answers to your questions, please contact us by e-mail and we will be able to arrange additional introductory training video call lasting up to 1 hour.
Export profiles are updated twice a day automatically. However, when changing price margin formulas or filters, it is advisable to initiate the export procedure manually in order to update the changes as soon as possible.
An export profile is a single Wise2Sync integration with a sales channel (for example your website). You can have more than one export profile: for example, one for updating product prices and quantities, and another for all other product information. This means you have 2 export profiles.
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